Best Practices for Payment Processing

Best Practices for Payment Processing

Overview

This article outlines proven best practices for configuring, managing, and troubleshooting payments in iVendNext—covering templates, payment types, processors, and day-to-day optimizations.




1. Payment Template Optimization

✔ Standardize Payment Methods

  • Map all tender types (cash, cards, vouchers) to a master template.

  • Set a default payment method (e.g., "Cash") to reduce checkout time.


✔ Enable Returns for Relevant Methods

  • Check "Allow in Returns" for cash/gift cards to process refunds efficiently.


Example:
A customer returning an item paid via gift card can only be refunded if the payment method allows returns.




2. Payment Type Configuration

✔ Enforce Transaction Limits

  • Set Min/Max Amounts to prevent errors (e.g., min $0.50 for cards, max $500 for vouchers).


✔ Automate Receipts and Cash Drawer

  • Enable "Print Payment Receipt" for audit trails.

  • Use "Open Cash Drawer" only for cash payments to reduce security risks.


✔ Simplify Reconciliation

  • Assign default GL accounts to each payment type for accurate bookkeeping.



3. Payment Processor Integrations

✔ Verify Device Mappings

  • For Elavon/Moneris, double-check Device IDs in POS Terminal Settings.


✔ Test Processor Connectivity

  • Run a $1 test transaction before going live.

  • Confirm settlements appear in your bank account within 24–48 hours.


✔ Monitor Declined Transactions

  • Train staff to handle common errors:

    • "Insert Card" vs. "Swipe" for EMV chips

    • "Insufficient Funds" vs. "Processor Down"



4. Security and Compliance

✔ Restrict Over-Tendering

  • Disable "Allow Over Tender" for non-cash methods to prevent fraud.


✔ Regular Till Audits

  • Use "Counted" for cash payments and reconcile with Z Reports daily.


✔ PCI-DSS Compliance

  • Never store raw card data; rely on tokenization (Elavon/Moneris handle this automatically).



5. Troubleshooting Common Issues

Here’s a quick look at some common issues you might run into.


Issue

Solution

Payment method missing at POS

Check template mappings and "Enabled" status

Cash drawer not opening

Verify "Open Cash Drawer" is enabled for cash

Delayed settlements

Confirm batch closure times with your processor



6. Staff Training Tips

✔ Payment Method Drilldown

  • Role-play scenarios:

    • "Customer wants to split payment between card and cash"

    • "Declined card—alternative options"


✔ Quick Shortcuts

  • Teach Awesome Bar searches (e.g., "Payment Template List") for faster navigation.



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