Overview

POS commands simplify daily tasks — from processing sales to managing returns. This guide highlights the top 10 essential commands every retail staff member should master, along with step-by-step use cases and best practices.

Why These Commands?

These commands are selected based on frequency of use and impact on workflow efficiency:

• Reduce checkout time.

• Minimize manual errors.

• Enhance customer experience.

Top 10 Essential POS Commands

A curated list of essential Point-of-Sale (POS) commands is given below:

1. Complete Transaction

Command ID: Complete Transaction
Parameter Type: Single (Interface Profile ID)
Function: Finalizes sales, processes payments, and prints receipts.

How to Use:

1. Add items to the invoice.

2. Select payment method (cash, card, etc.).

3. Trigger the command to complete the sale.

Use Case:

A customer buys three items. After scanning, the cashier clicks Complete Transaction, processes a credit card payment, and issues a receipt.

2. Add POS Invoice Item

Command ID: Add POS Invoice Item
Parameter Type: Single (Item Code)
Function: Adds products to the current transaction.

How to Use:

1. Enter the item code or scan the barcode.

2. Adjust quantity if needed.

Pro Tip: Use barcode scanners to speed up item entry.

3. Pay By Cash/Credit Card

Command ID: Pay By Cash / Pay By Credit Card
Parameter Type: None
Function: Processes cash or card payments.

Key Features:

• Cash: Automatically calculates change.

• Card: Integrates with payment processors (e.g., Elavon).

Use Case:

A customer pays with a $50 bill for a $35 purchase. The system calculates $15 change and opens the cash drawer.

4. Void Item

Command ID: Void Item
Parameter Type: None
Function: Removes an incorrectly added item from the transaction.

How to Use:

1. Select the item in the invoice.

2. Click Void Item to remove it.

Best Practice: Use this for real-time corrections without canceling the entire sale.

5. Print Receipt

Command ID: Print Receipt
Parameter Type: None
Function: Generates a transaction receipt.

Variants:

• Print Gift Receipt: Omits pricing (for gifts).

• Reprint Receipt: Reissues lost receipts.

6. Show Balance Stock

Command ID: Show Balance Stock
Parameter Type: Single (Interface Profile ID)
Function: Checks real-time inventory levels.

Use Case:

A customer asks if an item is in stock. The cashier uses Show Balance Stock to confirm availability.

7. Add New Customer

Command ID: Add New Customer
Parameter Type: Single (Customer Interface ID)
Function: Creates customer profiles for loyalty programs or CRM.

Data Collected:

• Name, phone, email, address.

8. Price Override

Command ID: Price Override
Parameter Type: None (requires manager approval)
Function: Adjusts prices manually (e.g., for discounts or promotions).

Audit Tip: Overrides are logged for compliance.

9. Suspend/Recall Transaction

Command ID: Suspend Recall
Parameter Type: Single (Interface Profile ID)
Function: Pauses a transaction to resume later.

Use Case:

A customer forgets their wallet. The cashier suspends the sale and recalls it when the customer returns.

10. POS Closing Entry

Command ID: POS Closing Entry
Parameter Type: None
Function: Closes the day’s sales and reconciles cash.

Steps:

1. Count cash in the drawer.

2. Run POS Closing Entry to generate reports.

Command Quick Reference Table

Best Practices for Efficiency

Shortcut Keys: Assign frequently used commands (e.g., F1 for Pay By Cash).

Training: Conduct drills for high-volume commands like Complete Transaction.

Audit Logs: Review Print X Report for daily reconciliation.