Overview

This article provides a comprehensive guide to troubleshooting common issues related to Serial and Batch Management in iVendNext.

Common Issues and Solutions

Here’s a quick look at some common issues you might run into.

1. Issue: Cannot Enable Serial or Batch Tracking After Stock Transactions

Scenario:

You want to enable serial or batch tracking for an item, but the system does not allow it because stock transactions have already been made for that item.

Solution:

1. Stock Out the Item:

• Use the Stock Reconciliation Tool to set the current stock level of the item to zero.

• Alternatively, create a Stock Entry of type Material Issue to stock out the item.

2. Create a New Item:

• Duplicate the existing item and enable serial or batch tracking for the new item.

• Use a Stock Entry of type Material Receipt to inward the stock for the new item.

3. Disable the Old Item:

• Disable the old item to prevent it from being used in future transactions.

2. Issue: Serial or Batch Numbers Not Automatically Generated

Scenario:

Serial or batch numbers are not being automatically generated during stock transactions, even though the item is configured for auto-creation.

Solution:

1. Check Item Configuration:

• Ensure that the Has Serial No or Has Batch No option is enabled in the Item Master.

• Verify that the Serial Number Series or Batch Number Series is correctly defined.

For Serial No

Check the box - Has Serial Number to unlock more field options.

For Batch No

Check the box - Has Batch Number to unlock more field options.

2. Check Stock Settings:

• Ensure that the Auto Create Serial and Batch Bundle For Outward option is enabled in the Stock Settings if you are creating outward transactions (e.g., Delivery Notes).

3. Review Transaction Details:

• Double-check the transaction details to ensure that the item is correctly selected and the quantity is entered.

3. Issue: Serial or Batch Numbers Not Updating in Transactions

Scenario:

Serial or batch numbers are not being updated in the transaction fields even though the bundle is created.

Solution:

1. Check Stock Settings:

• Ensure that the Do Not Update Serial / Batch on Creation of Auto Bundle option is disabled in the Stock Settings.

• This option prevents the system from updating the serial or batch numbers in the transaction fields when a bundle is created.

2. Manually Update Serial/Batch Numbers:

• If the option is enabled, you will need to manually enter the serial or batch numbers in the transaction fields.

4. Issue: Serial or Batch Selector Not Working

Scenario:

The Serial and Batch Selector (popup) is not appearing when creating stock transactions.

Solution:

1. Check Stock Settings:

• Ensure that the Disable Serial No And Batch Selector option is not enabled in the Stock Settings.

• If enabled, disable it to allow the selector to appear.

2. Verify Item Configuration:

• Ensure that the item is correctly configured for serial or batch tracking in the Item Master.

5. Issue: Incorrect Serial or Batch Number Status

Scenario:

The status of a serial or batch number is incorrect (e.g., an item is marked as Available when it should be Delivered).

Solution:

1. Review Transactions:

• Check the transaction history for the serial or batch number to identify any discrepancies.

• Ensure that all transactions (e.g., Purchase Receipts, Delivery Notes) are correctly recorded.

2. Manually Update Status:

• If necessary, manually update the status of the serial or batch number in the Serial No or Batch List.

6. Issue: Batch Expiry Date Not Updating

Scenario:

The expiry date of a batch is not updating, or the batch status is not changing to Expired after the expiry date.

Solution:

1. Check Batch Details:

• Verify that the expiry date is correctly set in the Batch details.

• Ensure that the system date is correct, as the expiry status is based on the system date.

2. Manually Update Expiry Status:

• If the expiry date has passed but the status is not updated, manually change the status to Expired.

Best Practices for Troubleshooting

1. Regularly Review Configuration:

• Periodically review the configuration of items and stock settings to ensure that serial and batch tracking is correctly set up.

2. Monitor Transaction History:

• Regularly check the transaction history for serial and batch numbers to identify and resolve any discrepancies.

3. Use Reporting Tools:

• Generate and review serial and batch reports to identify potential issues and take corrective actions.