Overview

This article will guide you through troubleshooting common issues related to Brands and Manufacturers in iVendNext.

Common Issues with Brands in iVendNext

Some of the common issues that you may encounter with Brands are:

1. Incorrect Defaults for Brands

• Issue: Default settings such as warehouses, price lists, or cost centers are not being applied correctly for items under a specific Brand.

• Possible Causes:

• Defaults were not set correctly in the Brand configuration.

• The Brand was not assigned to the item properly.

• Solution:

1. Go to Home > Stock > Settings > Brand.

2. Select the Brand in question and review the default settings.

3. Ensure that the correct defaults (e.g., warehouse, price list) are configured.

4. Verify that the Brand is correctly assigned to the relevant items.

2. Brandwise Reports Not Showing Accurate Data

• Issue: Brandwise sales, purchase, or profitability reports are not reflecting accurate data.

• Possible Causes:

• Items are not correctly linked to the Brand.

• The Brand was not specified in the Search Field of the Item master.

• Solution:

1. Go to Home > Stock > Item List.

2. Ensure that the Brand is correctly assigned to each item.

3. Verify that the Brand is included in the Search Field of the Item master.

4. Regenerate the report to ensure accurate data.

3. Negative Stock Errors for Brand Items

• Issue: When creating a Delivery Note, you receive a negative stock error for an item under a Brand, even though the stock is available.

• Possible Causes:

• The Delivery Note is backdated, and the item was not in stock on the Posting Date and Time.

• The default warehouse for the Brand is incorrect.

• Solution:

1. Check the Stock Ledger Report to confirm stock levels on the Posting Date and Time.

2. Adjust the Posting Date and Time of the Delivery Note to match the stock availability.

3. Verify the default warehouse for the Brand and update it if necessary.

Common Issues with Manufacturers in iVendNext

1. Manufacturer Part Numbers Not Displaying Correctly

• Issue: Manufacturer part numbers are not displaying correctly in transactions or reports.

• Possible Causes:

• The Manufacturer part number was not entered correctly in the Item master.

• The Manufacturer was not linked to the item properly.

• Solution:

1. Go to Home > Stock > Item List.

2. Select the item in question and verify the Manufacturer part number.

3. Ensure that the Manufacturer is correctly linked to the item.

4. Update the Manufacturer part number if necessary.

2. Supplier Linking Issues

• Issue: Items manufactured by a specific Manufacturer are not linked to the correct supplier.

• Possible Causes:

• The supplier was not linked to the Manufacturer in the Manufacturer configuration.

• The supplier details were not updated in the Item master.

• Solution:

1. Go to Home > Stock > Manufacturer List.

2. Select the Manufacturer in question and verify the linked supplier.

3. Update the supplier details if necessary.

4. Ensure that the supplier is correctly linked to the items in the Item master.

3. Missing Manufacturer Details

• Issue: Address, contact, or logo details for a Manufacturer are missing or incorrect.

• Possible Causes:

• The details were not entered during the creation of the Manufacturer.

• The details were accidentally deleted or overwritten.

• Solution:

1. Go to Home > Stock > Manufacturer List.

2. Select the Manufacturer in question and review the details.

3. Update the address, contact, or logo details as needed.

4. Save the changes to ensure the details are correctly stored.

General Troubleshooting Tips for Brands and Manufacturers

1. Verify Data Entry

• Always double-check data entry when creating or updating Brands and Manufacturers. Incorrect information can lead to issues in transactions and reports.

2. Regularly Review Defaults

• Periodically review the default settings for Brands and Manufacturers to ensure they align with your current business processes.

3. Use the Stock Ledger Report

• The Stock Ledger Report is a valuable tool for troubleshooting stock-related issues. Use it to verify stock levels and identify discrepancies.