Overview

This article will walk you through the common issues related to stock reservation in iVendNext and provide step-by-step solutions to resolve them. 

You must ensure that your stock balance is positive before you enable the “Stock Reservation” feature. When you enable the “Stock Reservation” feature additional settings pertaining to stock reservation are unlocked.

1. Issue: Unable to Enable Stock Reservation

Symptoms:

• The Stock Reservation option is grayed out or unavailable in the settings.

• You receive an error message when trying to enable stock reservation.

Possible Causes:

• Negative Stock Balance: Stock reservation cannot be enabled if there is a negative stock balance in your system.

• Incorrect Settings: The stock reservation feature may not be properly configured in the system settings.

Solution:

1. Check Stock Levels:

• Navigate to the Stock Balance report in iVendNext.

• Ensure that all items have a positive stock balance. If any items show a negative balance, adjust the stock levels accordingly.

2. Enable Stock Reservation:

• Once the stock balance is positive, go to Stock Settings.

• Enable the Stock Reservation feature.

Note: You must ensure that your stock balance is positive before you enable the “Stock Reservation” feature.

2. Issue: Stock Not Reserved for Sales Orders

Symptoms:

• Stock is not being reserved when a sales order is created.

• The reserved stock does not appear in the system.

Possible Causes:

• Stock Reservation Not Enabled: The stock reservation feature may not be enabled in the system settings.

• Insufficient Stock: There may not be enough stock available to reserve for the sales order.

• Manual Reservation Not Applied: The user may have forgotten to manually reserve stock for the sales order.

Solution:

1. Verify Stock Reservation Settings:

• Go to Stock Settings and ensure that the Stock Reservation feature is enabled.

2. Check Stock Availability:

• Navigate to the Stock Balance report to verify that sufficient stock is available for reservation.

3. Manually Reserve Stock:

• Open the Sales Order and click on Stock Reservation.

• Select Reserve and choose the warehouse and quantity to reserve.

3. Issue: Incorrect Quantities Reserved

Symptoms:

• The system reserves the wrong quantity of stock for a sales order.

• Reserved quantities do not match the sales order requirements.

Possible Causes:

• Data Entry Errors: The user may have entered incorrect quantities when creating the sales order or reserving stock.

• System Glitch: A temporary system issue may have caused incorrect stock reservation.

Solution:

1. Review Sales Order Quantities:

• Open the Sales Order and verify that the quantities entered are correct.

2. Adjust Reserved Stock:

• If the reserved stock is incorrect, unreserve the stock and reserve the correct quantity.

• To unreserve stock, go to Stock Reservation and select Unreserve.

3. Check for System Updates:

• Ensure that your iVendNext system is up to date with the latest patches and updates.

4. Issue: Stock Reservation Entries Not Updating

Symptoms:

• Stock reservation entries are not being updated when changes are made to sales orders or stock levels.

• The system shows outdated or incorrect reservation information.

Possible Causes:

• Sync Issues: There may be a delay or error in syncing data between modules.

• Incomplete Transactions: Some transactions may not have been fully processed, causing discrepancies.

Solution:

1. Refresh the System:

• Refresh the Stock Reservation Entries list to ensure that the latest data is displayed.

2. Check for Pending Transactions:

• Review any pending transactions, such as un-submitted sales orders or incomplete stock adjustments.

3. Reconcile Inventory:

• Perform a stock reconciliation to ensure that all inventory movements are accurately recorded.

5. Issue: Unable to Unreserve Stock

Symptoms:

• The Unreserve button is grayed out or unavailable.

• Stock remains reserved even after attempting to unreserve it.

Possible Causes:

• Linked Documents: The stock reservation may be linked to an active sales order or pick list.

• System Restrictions: There may be system restrictions preventing the unreservation of stock.

Solution:

1. Check Linked Documents:

• Open the Stock Reservation Entry and check if it is linked to an active sales order or pick list.

• If linked, cancel or modify the linked document before unreserving the stock.

2. Unreserve from Stock Reservation Entry:

• Go to the Stock Reservation Entry List.

• Select the entries you wish to unreserve and click on Actions > Cancel.

6. Issue: Auto Reserve Stock Not Working

Symptoms:

• Stock is not being automatically reserved when a purchase order is received.

• The Auto Reserve Stock feature does not function as expected.

Possible Causes:

• Feature Not Enabled: The Auto Reserve Stock feature may not be enabled in the settings.

• Incorrect Configuration: The feature may not be properly configured.

Solution:

1. Enable Auto Reserve Stock:

• Go to Stock Settings and enable the Auto Reserve Stock for Sales Order on Purchase feature.

2. Verify Configuration:

• Ensure that the feature is correctly configured to reserve stock for the appropriate sales orders.

7. Best Practices to Avoid Common Issues

Here’s a quick look at some of the best practices

• Regularly Monitor Stock Levels: Keep an eye on your stock levels to ensure that you have enough inventory to meet demand.

• Use Automation Features: Leverage iVendNext’s automation features, such as Auto Reserve Stock, to reduce manual errors.

• Perform Regular Audits: Conduct regular stock audits to ensure that your system records match the actual stock on hand.