Overview

iVendNext's automated notification system keeps customers engaged at every touchpoint, from welcome messages to exclusive offer alerts. 

This document outlines the steps to create a Loyalty Notification Setup in iVendNext, including navigation instructions, required fields, and field descriptions.

🧭 Navigation Path

To initiate the Loyalty Notification Setup:

• Go to: Home > Loyalty

• In the Loyalty Program section, click on the Loyalty Notification Setup shortcut

📝 Creating a New Loyalty Notification Setup

1. On the Loyalty Notification Setup List View screen, click the Add Loyalty Notification Setup button

2. This opens the New Loyalty Notification Setup screen

3. Fill in all required fields (marked with red asterisks *) including:

• Code

• Description

• Loyalty Program (dropdown)

• Type (dropdown)

• Email From Address

• Email Display Name

4. Click Save to store the setup

Once saved, the setup will appear in the Loyalty Notification Setup List View

🧾 Field Descriptions

Each field in the New Loyalty Notification Setup screen serves the following purpose:

🔄 Notification Types

Select one of the following types from the dropdown:

User Creation: 

Notifies customers when they join the loyalty program

N Points Away From Next Level: 

Informs customers about points needed for next tier

User Crosses Into Next Level: 

Alerts customers upon leveling up

Loyalty Points Statement: 

Sends periodic updates about loyalty points

User Award Redeem Points: 

Confirms when customers earn or redeem points at POS

Points Are About To Expire: 

Warns users before loyalty points expire

Troubleshooting

Here’s a quick look at some common issues you might run into.

❌ Low Engagement: → Review message relevance and timing → Check for spam filter issues

❌ Delivery Failures: → Verify customer contact info accuracy → Test across different carriers/ISPs

Pro Tip: Use "mystery point" surprises ("We added 25 bonus points to your account!") for instant engagement boosts.