Managing POS Shift Profiles

Managing POS Shift Profiles

Overview

This article gives you an overview of POS Shift Profiles, which set rules for till operations, support accurate cash handling, and track discrepancies during a cashier’s shift.



Key Benefits of Shift Profiles

✔ Standardize cash handling with preset float amounts and variance limits.
✔ Automate warnings when cash levels exceed thresholds.
✔ Simplify reconciliation with system-generated shift reports.


Critical Feature: Lock Out Level – If cash exceeds this amount, the POS requires manager approval to continue transactions.



Steps to Create a POS Shift Profile

1. Access Shift Profiles

Navigate to:
Home > Retail > Settings & Configuration > POS Shift Profile.
Click Add POS Shift Profile to begin.



2. Configure Core Settings

Basic Details

  • Code/Description: Name the profile (e.g., "Morning Shift").

  • Disabled: Check only to deactivate the profile temporarily.

Cash Management

Field

Purpose

Example Value

Float Amount

Starting cash in the till (set during shift opening).

$500

Variance Allowed

Permissible discrepancy between system and physical cash counts.

$10 or 2%

Warning Level

Triggers alerts when cash reaches this amount.

$1,000

Lock Out Level

Blocks transactions if exceeded (requires override).

$1,500


Shift Close Rules

  • Count Required on Close: Choose if cash counting is mandatory.

  • Show System Count: Display system-calculated totals for comparison.



Implementing a Shift Profile

1. Opening a Shift

  1. Log in to iVendNext POS and select the terminal.

  2. Enter the Float Amount (if not preset).

  3. Specify cash denominations (e.g., bills, coins) for accuracy.

  4. Click Start Selling to begin transactions.


2. During the Shift

  • Warning Alerts: If cash approaches the Warning Level, the system notifies the cashier.

  • Lockout: Exceeding the Lock Out Level freezes the POS until a manager authorizes it.


3. Closing a Shift

  1. Click Close POS → Confirm the action.

  2. Perform a Shift Count:

    • Enter physical counts for each payment method (cash, cards, etc.).

    • The system highlights variances (e.g., missing $5).

  3. Print the Shift Summary Report for records.



Troubleshooting Common Issues

Here’s a quick look at some common issues you might run into.


❌ Variance Errors:

  • Re-count cash and check for entry mistakes.


❌ POS Lockout:

  • Contact a manager to override or adjust the profile limits.



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