Checking iVendNext Gift Card Balances

Checking iVendNext Gift Card Balances

Overview

This article covers gift card balance checks, troubleshooting, and best practices.




Balance Check Methods

1. At the Point of Sale (For Customers & Staff)

Quick Balance Inquiry

  1. From the POS main screen, select "Check Balance"

  2. Enter or scan the gift card number

  3. View current balance and expiration date

  4. Option to print balance receipt


Idea: Enable audio balance announcements for accessibility

During Transaction Processing

  • Balance automatically displays when card is tendered

  • System shows remaining value after partial redemption

  • Prints updated balance on transaction receipt



Retailer Balance Management Tools

1. Gift Card Reports

  • Generate real-time balance reports:

    • Individual card lookup

    • Balance range reports ($0-$10, $10-$25, etc.)

    • Expiring balance alerts



2. Customer Service Portal

  • Advanced search by:

    • Card number

    • Customer name

    • Purchase date

    • Original value



Troubleshooting Balance Issues

Here’s a quick look at some common issues you might run into.


Common Problems and Solutions

Issue

Possible Cause

Resolution

"Card Not Found"

Number entry error

Verify digits, check for similar numbers

Balance Discrepancy

Unposted transaction

Check pending authorizations

Expired Card

Past validity date

Review expiration policies

$0 Balance

Fully redeemed

Check redemption history


Dispute Resolution Process

  1. Collect card details and customer information

  2. Pull complete transaction history

  3. Verify against payment records

  4. Escalate to store manager if unresolved



    • Related Articles

    • Finding Your iVendNext Gift Card Number

      Overview Every iVendNext Gift Card has a unique serial number required for balance checks, redemptions, and recharges. Whether you're a customer or retailer, this article explains multiple ways to locate the Gift Card Number. Where to Find Your Gift ...

    • Creating a Gift Card

      Overview This guide will walk you through the entire process of setting up gift cards in iVendNext, from initial configuration to advanced features that enhance their functionality. Prerequisites Before creating a gift card, ensure you have: ✔ Admin ...

    • Understanding iVendNext Gift Card Types: A Strategic Guide

      Overview iVendNext gift cards are either System Defined or User Defined, each suited to different retail needs. This guide helps you choose and apply the best option for your retail. Core Gift Card Types 1. System Defined Gift Cards Key ...

    • Gift Card Journal: Transaction Tracking

      Overview This article gives you an overview of Gift Card Journal, a centralized transaction ledger, providing complete visibility into all gift card activities across your retail operations. Accessing the Gift Card Journal 1. Navigation Path Login to ...

    • Recharging iVendNext Gift Cards: The Complete Guide

      Overview This article explains gift card recharge and management, from basics to advanced techniques. Understanding Recharge Fundamentals 1. Benefits of Gift Card Recharging Customer Retention: Encourages repeat visits Convenience: Eliminates need ...