Redeeming iVendNext Gift Cards - A Complete Guide

Redeeming iVendNext Gift Cards - A Complete Guide

Overview

This article covers all aspects of the redemption process, from basic procedures to advanced troubleshooting.



Understanding Redemption Types

1. Full Redemption

  • Entire gift card balance is applied to a single transaction

  • Card becomes zero-value after redemption

  • Ideal for one-time purchases or closing old accounts


2. Partial Redemption

  • Only part of the balance is used

  • Remaining value stays on card for future use

  • Best for encouraging repeat visits


3. Split Tender Transactions

  • Gift card covers portion of purchase

  • Customer pays remainder with another method

  • Common for high-value items



Step-by-Step Redemption Process at POS

Use the steps below to redeem a Gift Card:


  1. Begin a new sale transaction

  2. Add items to the cart as normal

  3. At payment screen:

    • Select "Gift Card" as payment method

    • Enter or scan gift card number

    • System displays available balance

  4. Choose redemption type:

    • "Apply Full Amount" or

    • "Enter Custom Amount"

  5. Complete remaining transaction steps





Troubleshooting Common Issues

Here’s a quick look at some common issues you might run into.


1. Declined Redemptions

  • Possible Causes:

    • Insufficient balance

    • Card not activated

    • Expired card

    • System error

  • Solutions:

    • Verify balance

    • Check activation status

    • Review expiration settings


2. Balance Discrepancies

  • Reconciliation process:

  1. Check transaction history

  2. Verify no pending authorizations

  3. Audit system logs


3. Lost/Stolen Cards

  • Replacement policies

  • Verification requirements

  • Fraud prevention measures



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