Selling Gift Cards at the Point of Sale (POS)

Selling Gift Cards at the Point of Sale (POS)

Overview

This article covers sales basics and advanced features to help you get the most from your gift card.



Step-by-Step Sales Process

Selling a Gift Card in iVendNext follows the same steps as selling any item through the POS system. Use the steps below to complete the process.


Accessing POS

  • Navigate to: Home > Retail

  • Click on the iVendNext POS shortcut to open the POS transaction screen.



Searching for the Gift Card

There are three ways to search for items on the POS screen:


  1. Item Search Bar

    • Search by code, description, or barcode.

  2. Item Search Tile

    • Opens the item list view screen.

  3. Barcode Scanner

    • Automatically adds the scanned item to the transaction grid.



Searching for “Gift Cards” will return all relevant products and display their corresponding item codes.



Gift Card Selection

Once a Gift Card is selected:


  • The system will prompt for a Gift Card Serial Number, which is unique for every issued card.




Adding a Customer

To record the transaction under a customer’s name:


  • Add the customer using the Customer Search Tile.

  • Two types of customers:

    • Existing (already registered in the database)

    • New (first-time walk-in)

  • Search filters include:

    • Customer Code

    • Customer Name

    • Email Address

    • Phone Number




Editing the Item

Use the Item Edit Tile to:

  • Change quantity

  • Adjust price

  • Apply discounts



Complete the Transaction

  • Click Quick Cash to continue.

  • Confirm with Yes on the popup screen.

  • Choose the desired payment mode.



If payment exceeds the total:


  • The system shows the balance to be returned.

  • This change will be printed on the receipt.


The receipt is printed automatically using the connected POS printer.



Finally:


  • Click on New Transaction to start another sale.



Troubleshooting Common Issues

Here’s a quick look at some common issues you might run into.


1. Card Activation Problems

  • Verify network connection

  • Check card stock/printer status

  • Confirm digital delivery systems are operational


2. Payment Processing Errors

  • Validate tender configurations

  • Check for system updates

  • Verify sufficient funds for cash back options


3. Customer Service Scenarios

  • Handling balance inquiries

  • Processing returns/exchanges

  • Addressing lost/stolen cards



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