Loyalty
Troubleshooting Common Loyalty Scenarios
Overview This article gives you an overview of common iVendNext loyalty issues and easy fixes to keep points accurate and customers happy. 1. Enrollment and Account Issues Symptoms and Solutions Problem Possible Causes Resolution Steps Customer can't ...
Loyalty Implementation: End-to-End Workflow
Overview This article gives you an overview of iVendNext’s loyalty program setup, guiding you from planning to launch to help ensure a smooth rollout. Implementation Roadmap Phase 1: Pre-Launch Preparation Timeline: 1-2 weeks Define Program ...
Special Days and Promotions in iVendNext Loyalty Programs
Overview This document outlines the steps to configure Loyalty Special Days in the iVendNext application. Strategic use of special days can increase loyalty program engagement. Special days are designated dates or occasions when loyalty program ...
Loyalty Notifications and Customer Engagement
Overview iVendNext's automated notification system keeps customers engaged at every touchpoint, from welcome messages to exclusive offer alerts. This document outlines the steps to create a Loyalty Notification Setup in iVendNext, including ...
Managing Loyalty Points: Earning and Redemption
Overview This article gives you an overview of how iVendNext tracks, awards, and redeems loyalty points across all sales channels. How Customers Earn Points? 1. Purchase-Based Earnings Standard Rate: Configure points per dollar spent (e.g., 1 point ...
Understanding Loyalty Levels and Tiers
Overview This article explains how to set up, manage, and optimize loyalty tiers for maximum customer retention. Why Use Tiered Loyalty? Tiered programs: ✅ Increase spending: Customers strive to reach higher tiers for better rewards. ✅ Boost ...
Setting Up a Loyalty Program
Overview This article walks you through the step-by-step process of setting up a loyalty program, from initial configuration to customer enrollment. Prerequisites Before setting up a loyalty program, ensure: ✔ iVendNext Retail Suite is installed and ...
Understanding Loyalty
Overview This article gives you an overview of iVendNext Loyalty, a multi-channel rewards program that helps retailers attract customers by offering points and incentives across in-store, online, and mobile platforms. Key Benefits: Increase repeat ...